PRIVACY POLICY
Shambhala Lake View Resort
Welcome to Shambhala Lake View Resort (“Shambhala”, “we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book a stay at Shambhala Lake View Resort.
1. Information We Collect
We may collect the following personal information:
Personal Information
- Full name
- Mobile number
- Email address
- Address details (if voluntarily shared)
- Guest identification details required during check-in (Government ID as per legal requirements)
- Payment and booking information
Booking Information
- Check-in/check-out dates
- Guest count
- Villa preferences
- Special requests or event bookings
Technical Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited on the website
- Cookies and analytics information
2. How We Use Your Information
We use your information for the following purposes:
- To process villa/resort bookings
- To respond to inquiries and customer support requests
- To confirm reservations and send booking details
- To improve customer experience and website performance
- To share promotional offers, events, and resort updates (where permitted)
- To comply with legal and hospitality regulations
3. Booking & Payment Information
Payment details submitted during booking are used solely for reservation and payment processing purposes. We do not intentionally store sensitive card information unless processed securely by authorized payment gateways.
4. Guest Verification
As per applicable Indian hospitality regulations, guests may be required to provide valid Government-issued ID proof during check-in.
Accepted IDs may include:
- Aadhaar Card
- Passport
- Driving License
- Voter ID
- Government-approved identification
The resort reserves the right to deny check-in if proper identification is not provided.
5. Cookies Policy
Our website may use cookies to:
- Improve website functionality
- Enhance browsing experience
- Understand visitor behaviour and analytics
Users may disable cookies through browser settings; however, some features may not function properly.
6. Marketing Communication
We may send:
- Booking confirmations
- Offers and promotional campaigns
- Event notifications
- Seasonal packages and resort updates
You may opt out of marketing communication at any time.
7. Data Protection & Security
We implement reasonable administrative and technical measures to protect your information against:
- Unauthorized access
- Data misuse
- Loss or disclosure
However, no digital platform can guarantee 100% security.
8. Sharing of Information
We do not sell personal information.
We may share limited information with:
- Payment service providers
- Government/legal authorities (when required by law)
- Service providers assisting in resort operations
9. Third-Party Services
Our website may include links to third-party services such as maps, social platforms, payment providers, or booking partners. We are not responsible for third-party privacy practices.
10. Children's Privacy
Guests under 18 years must be accompanied by parents or legal guardians.
11. Retention of Data
We retain guest and booking information only as long as necessary for:
- Legal compliance
- Reservation history
- Customer service
- Accounting and taxation requirements
12. Your Rights
You may request:
- Correction of inaccurate information
- Removal of information (where legally permissible)
- Access to booking-related personal data
For requests, contact us at:
Shambhala Lake View Resort
Avhate, Alwand Road, Near Igatpuri, Trimbakeshwar, Nashik
Phone: +91 7387455887
Email: inquiry@shambhalaresort.com
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be published on the website.